Exchange Policy:

  1. All products purchased from Masakalee can be exchanged subject to following conditions.
    1. In the event of a Sale/Special Offer; items purchased will not be eligible for exchange.
    2. Customers can exchange their products within 48hours of the order delivery and product pick-up request needs to be confirmed by the client.
    3. All exchanges must be in unused condition with all original tags and packaging intact.
    4. To schedule an exchange: you can email us at support@masakalee.com or direct message (DM) us on Instagram at masakalee.official or Whatsapp us at +919867842296 along with your order and exchange details.
    5. Our team will arrange reverse pickup once we receive the details.
    6. The Reverse Pick up facility is available on limited pin codes. In case reverse pick-up facility is not available at your pin code; please share the receipt of the courier and we will reimburse the courier charges upto a maximum of INR 200.
    7. Exchange fee of INR 250 will be deducted for exchange, shipping & handling. The balance amount will be available for your next purchase. (Eg. If the product was purchased for INR 3,250 and you wish to exchange it with another product; an exchange fee of INR 250 will be deducted and the balance amount of INR 3,000 will be available for your purchase with us.
    8. For International orders; exchange will be subject to the customer paying the shipping charge from the customer's country to send the products back, the import duty incurred while accepting the products back and the shipping charges back to the customer's country for the exchanged products. Customer willing to pay all the above charges can avail product exchange.
    9. Exchanges are only applicable to items within the same price range. In case you select an item for lesser value than your exchange balance; we will keep the remaining balance as credit with us for your next purchase.
    10. For an order; only one exchange is allowed. Items once already exchanged are not eligible for exchange.

Return & Refund Policy:

  1. We only offer returns for products delivered to you with manufacturing defects (only within India). International orders are not eligible for returns.
  2. Since most of our products are handmade; human imperfections while making the handcrafted products do not fall under manufacturing defects.
  3. Full refund will be provided for all products with manufacturing defects. You can highlight the defect and ask for a refund within 2 days from the date of delivery.
  4. To raise a refund request, please drop us an email at support@masakalee.com along with your order and return details.
  5. Please note that shipping charges, if applicable, will not be refunded.

Cancellations Policy:

  1. Prepaid orders are not eligible for cancellation once placed.

In case you desire any changes or edits in your order, please write to us at support@masakalee.com. Our customer care representatives will help you out with customized solutions wherever possible.

*The aforementioned policy is applicable to all Masakalee Sales channel, included but not limited to sale transaction done via Instagram, Facebook, Whatsapp, Website, SMS etc.

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