FAQs
How do I place my order? To place your order, follow these steps:
- Browse through our wide catalog of products until you find something you like, and click on the ‘Add to cart’ button. You can also add multiple products to your cart.
- ‘Shopping cart’, you can either choose to continue shopping or confirm the order.
- Once the Shopping cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.
How will I receive my order?
Products will get delivered in 1-5 days, from the date of dispatch. We dispatch within 1 day (Mon-Sat) of receiving the order. International parcels are dispatched within 2 days (Mon-Sat).
How will I get confirmation that my order is placed successfully?
We'll send an email and Whatsapp Message and Email with your order information to confirm. You can sit back, relax and wait for your very own Masakalee product to arrive.
I paid online for my order. The order was not successful but my money got deducted. What really happened to my money?
- Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
- For assistance you can write to us at support@masakalee.com, we will be happy to help you out.
How should I check the status of my Order?
- If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your Masakalee account.
- Once your order is placed, we will send you confirmation of your order details over WhatsApp Message & Email. In case of any unusual event which delays your order, you would receive a special update from our end.
- If you still have apprehensions, write to us at support@masakalee.com, and your issue will be addressed.
Is it safe to shop online if I make payment using net banking, Debit card or Credit Card or Wallet?
Yes. We process 100% secure payments using the best SSL certificate so you will be able to buy safely and securely. Also, we are using the most trusted payment gateways. Buy with confidence.
Are there any hidden charges?
There are absolutely no hidden charges. You pay only the amount that you see in your order summary.
What is the delivery time period?
1-5 working days, across India and 5-8 working days around the globe (depending on custom clearances). Please note the timelines are on best effort basis. No courier partner guarantees delivery timelines.
Who does the delivery?
We have tie-ups with reputed courier companies, so your orders will be delivered to your doorstep.
What happens when the delivery guy messes up?
All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition. If you have any complaints, please inform us immediately via email to us at support@masakalee.com
Do you apply any shipping charges?
We offer FREE Shipping across India for all prepaid orders. Cash on delivery orders are charges are per rate slabs determined at checkout.
What to do if I forgot my password?
Just click on 'Forgot Password' option and we will send a reset password link to you on your email address registered with us.
